ITA Terms of Service

1. Terms

By accessing the website at http://e-ita.org, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

2. Use License

a. Permission is granted to temporarily download one copy of the materials (information or software) on E-ITA’s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

i. modify or copy the materials;

ii. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);

iii. attempt to decompile or reverse engineer any software contained on E-ITA’s website;

iv. remove any copyright or other proprietary notations from the materials; or

v. transfer the materials to another person or “mirror” the materials on any other server.

b. This license shall automatically terminate if you violate any of these restrictions and may be terminated by E-ITA at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

a. The materials on E-ITA’s website are provided on an ‘as is’ basis. E-ITA makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

b. Further, E-ITA does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall E-ITA or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on E-ITA’s website, even if E-ITA or a E-ITA authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Materials provided by E-ITA are not meant to be used in the countries of Japan or South Korea.

Digital documents are not a guaranteed replacement of for Original Copies.  Please confirm requirements with your car rental/hire location ahead of time.

5. Accuracy of materials

The materials appearing on E-ITA’s website could include technical, typographical, or photographic errors. E-ITA does not warrant that any of the materials on its website are accurate, complete or current. E-ITA may make changes to the materials contained on its website at any time without notice. However E-ITA does not make any commitment to update the materials.

6. Links

E-ITA has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by E-ITA of the site. Use of any such linked website is at the user’s own risk.

7. Modifications

E-ITA may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.

8. Shipping

All delivery dates are approximate and based on most current and accurate information from third-party shipping companies.  Orders will be shipped no later than the following business day (Sundays excluded) after a completed order’s 2-hour processing window Pacific Standard Time.  Tracking not available with standard shipping options.

Shipping rates are non-refundable.

Delivery dates are based on standard business days only and do not include holidays.

Standard Free Shipping does not include tracking service.

EITA reserves the right to pass on a remote delivery fee for orders placed with DHL to remote shipping areas.  A list of these areas can be found here: http://www.dhl.com/content/dam/downloads/g0/express/services/surcharges/dhl_express_remote_areas.pdf

The applicant hereby agrees not to hold EITA for delays beyond EITA’s control, including, without limitation, delays caused by the shipping company or natural disaster, weather, or other factors that may affect the timing of delivery.

Orders re-shipped due to incorrect address will be subject a re-shipping fee.

COVID-19 Update: Shipping options are delivered by the destination country’s local mail service.  Due to travel disruptions caused by the current COVID-19 pandemic, local mail carriers are experiencing delays.

9. Processing/Delivery Time

2 hour delivery guarantee will only apply to fully completed orders.  Fully completed orders must include the following:

  1. Confirmation of payment (may take up to 1 hour for confirmation from PayPal/Credit Card payment processing.
  2. Valid headshot in correct format.  Please see the following: Valid Headshot.  If we require a headshot to be re-submitted, the 1-3 hour delivery window guarantee will begin once new headshot is provided.
  3. Valid and correct personal information (name, date of birth, place of birth)
  4. Valid email

10. Fee Breakdown and Refund Policy

Total fees paid are made up by the following components:

  1. Application Fee:
    1. $20 – 1 Year; $30 – 2 Year; $40 – 3 Year
  2. Standard Processing Fee – $5
  3. Urgent Processing Fee – $20 (if applicable)
  4. Original Document and ID shipping fee – $14 (if applicable)
  5. Additional Shipping Fees – vary by country (if applicable)

Applicants can request a refund of their documents via email if they attempted to use their documents and were unsuccessful.  Only the application fee will be refunded completely.

The fees listed above numbered 2-4 are non-refundable once the application has been processed.

Additional Shipping fees will only be refunded if documents have not yet been shipped.

11. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of United States and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

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