Last Updated: March 2026
EITA LLC ("E-ITA," "we," "us," or "our") operates the website e-ita.org and its associated services, including apply.e-ita.org and order.e-ita.org. We provide International Driver's License translation documents to travelers worldwide.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services. By using our website or submitting an application, you agree to the practices described in this policy.
1. Information We Collect
Personal Information: Full name, email address, date of birth, place of birth, and home country.
Identity Documents: Driver's license images (front and back) and a passport-style headshot photograph.
Payment Information: Processed by our third-party payment processor. We do not store credit card numbers.
Device and Usage Data: IP address, browser type, pages visited, referring URL, and other web analytics data.
Cookies and Tracking: Google Analytics, Google Tag Manager, and LiveChat. See Section 6 for details.
2. How We Use Your Information
- To process and fulfill your International Driver's License application
- To create, print, and deliver your IDL documents (digital and physical)
- To provide customer support and account access via the customer portal
- To send order confirmations, shipping notifications, and renewal reminders
- To improve our website, services, and user experience
- To run advertising campaigns (Google Ads, Microsoft Advertising, Meta Ads)
- To detect and prevent fraud
- To comply with legal obligations
3. Data Retention
Identity documents (driver's license images, headshot photos) and other non-identifying data are automatically deleted every 90 days.
We retain your name and email address for account access and renewal reminders.
Request deletion of all data at any time via support.e-ita.org. Processed within 30 days.
4. Data Sharing
We do not sell your personal information.
- Payment Processors: To process transactions securely
- Shipping Carriers: Name and address for physical document delivery
- Advertising Platforms: Anonymized data to Google, Microsoft, Meta for ad measurement
- LiveChat: For real-time customer support
- Legal Compliance: If required by law or court order
5. Advertising and Tracking
- Google Ads: Search and display advertising
- Microsoft Advertising: Search ads on Bing
- Meta Ads: Facebook and Instagram advertising
- Google Analytics (GA4): Anonymized website usage statistics
- Google Tag Manager: Tracking script management
Opt out via browser settings, Google Ads Settings, Microsoft opt-out page, or Meta Ad Preferences.
6. Cookies
- Essential: Required for site functionality
- Analytics: Google Analytics for usage statistics
- Advertising: Google Ads, Meta Pixel, Microsoft UET for ad measurement
- LiveChat: Customer support chat functionality
Manage preferences through your browser settings.
7. Your Rights
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion (processed within 30 days)
- Opt Out: Unsubscribe from emails or opt out of tracking
California Residents (CCPA/CPRA): Right to know, delete, and opt out. We do not sell personal information.
EU/EEA Residents (GDPR): Right to access, rectify, erase, restrict, port data, object, and withdraw consent.
Contact: support.e-ita.org
8. Data Security
- SSL/TLS encryption on all pages
- PCI-compliant payment processing
- Automatic deletion of identity documents every 90 days
- Access restricted to authorized personnel
9. Children's Privacy
Our services are for individuals 18 years or older. We do not knowingly collect data from minors.
10. International Transfers
EITA LLC is based in the United States. Your data may be transferred to and processed in the US.
11. Changes to This Policy
We may update this policy periodically. Changes take effect when posted with an updated date.
12. Contact Us
EITA LLC — e-ita.org — support.e-ita.org
